Returns & Refunds
Returns & Refunds
At Nine Home Collective, we want you to be happy with your purchase. If something isn't right, please review the guidelines below and contact our customer care team.
Return Period
Eligible items may be returned within [30 days] of delivery.
To be eligible for a return, the item must generally be:
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Unused and in its original condition
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In the original packaging, when applicable
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Free from damage, stains, odors, or signs of use
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Accompanied by proof of purchase or your order number
Some products may have different return requirements. Please contact us before sending any item back.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Final sale or clearance items
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Personalized or customized products
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Items damaged through misuse or improper care
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Gift cards
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Products specifically identified as non-returnable
How to Request a Return
To request a return, contact us at [your customer service email] with:
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Your order number
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The item(s) you would like to return
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The reason for the return
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Photos of the item, if requested
Please do not send an item back without first receiving return instructions from our customer service team.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photographs showing the issue. We will review your request and work with you toward an appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow [5–10 business days] for your financial institution to process the refund after it has been issued.
Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, return shipping costs are generally the responsibility of the customer.
Original shipping charges may be non-refundable.
Exchanges
If you would like to exchange an item, please contact us at [your customer service email]. Depending on product availability, we may recommend returning the original item and placing a new order.
Questions?
If you have questions about a return or refund, please contact us before shipping anything back.
Email: [your customer service email]