Shipping & Delivery

At Nine Home Collective, we want your shopping experience to be simple and convenient from checkout to delivery. This page explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Estimated delivery times depend on your location, the shipping method selected, product availability, and the carrier handling your package.

Typical delivery estimates:

• Standard Shipping: [X–X business days]

• Express Shipping: [X–X business days]

• International Shipping: [X–X business days, if applicable]

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs processing, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and available shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Your Order

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Incorrect Shipping Information

Please carefully check your shipping address before completing your order.

If you notice an incorrect address, contact us as soon as possible at [your customer service email]. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and product.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier. If you still cannot locate your package, contact us for assistance.

Questions About Your Delivery?

If you have questions about your shipment, please contact us at [your customer service email].

We’re happy to help.